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Refund Policy

 STATEMENT OF RETURNS

Before returning any unwanted or unsuitable products for an exchange or refund, You must first contact Miner Wear either by phone or email stating the reason for return. unsolicited returns may not be accepted and will be return to you at your cost.
Returns may be accepted providing they are returned in a new and unused condition. You are responsible for the return postage costs. Made to order products and those that have been embellished are non-returnable.

Bespoke or Personalised items cannot be returned unless deemed to be faulty by manufactures defects.
Please be careful when ordering Bespoke/Personalised goods that they are suited for the user (Size etc..)
The responsibility rests solely with the customer as no refunds will be given.

Miner Wear does not offer a free returns service unless the items are faulty or incorrectly sent. We reserve the right to charge an extra £5.95 postage in order to post exchanged goods to the customer. 

Pack your parcel securely making sure you include your delivery note and invoice, the reason for the return and send to:

Miner Wear
Unit 1B
Pegswood Industrial Estate
Morpeth
Northumberland
NE61 6HZ

Take the parcel to the post office. We advise that you use the "Sign For Delivery Service" with the extra compensation option if the goods exceed the value of £32.00 ( this option should only cost approximately 50p extra and will ensure you will be compensated in full should your parcel go missing). Please ensure your parcel is covered for the value of its contents.

Miner Wear is not liable for parcels returned by customers. In the event of any claim it is the sender who is responsible for processing the claim.

For any refund processed, a confirmation will be sent to you via the Email.

For any replacement, we will process your request within 48 hours, however please allow 14 days turnaround from the time you send your parcel back to us for redelivery.
In the case of Bespoke/Personalised items the estimated turnaround is 21-28 days.

If for any reason you have a query regarding the delivery of your order, please call our customer services helpline on 01670 516826 or email info@minerwear.co.uk